Questions and answers
FAQ
Short answers about orders, delivery, returns and paying by invoice.
How much is shipping?
Every US order ships flat rate for $9.95 by USPS Priority and arrives in 2 to 3 business days.
Can I return something?
Yes. You have 30 days from delivery to return any item in unused condition for a refund. Email [email protected] with your order number and we will send return instructions.
What does the paper weight mean?
It is the weight of a ream of that paper, in pounds, with the metric grams per square metre alongside. Heavier paper takes more water before it cockles. 100 lb is for dry media, 140 lb cotton is for watercolor.
Are refills available for the box sets?
Yes. Every item in the Charcoal and Graphite Box Set and the Complete Sketching Kit is a full-size piece we also sell on its own, so you can replace a single pencil, a pan or the sketchbook.
Where are your products made?
Sketchbooks are made in Oregon, canvas goods in Ohio, walnut boxes and the tabletop easel in North Carolina, the drawing board in Michigan, the field easel in Portugal and watercolor pans in Wisconsin. Each listing says where it is made.
Do you ship outside the United States?
Not at the moment. We ship to all fifty states and to APO and FPO addresses.
How do I pay?
By bank transfer against an emailed invoice. Place the order, and within one business day we email an invoice with the bank details; your order ships once the transfer has cleared. Card payment at checkout is coming and will be announced here. Payments are received by the company that operates this store, so the name on your statement can differ from the store name.
How do I reach you?
Email [email protected]. We answer within one business day, Monday to Friday. Please do not send card details or passwords by email.
More about delivery and returns: Shipping & returns.