Write to us
Acme Online381 Prospect St
Franklin, NH 03235
United States
Website: acmeonline.store
Hours and replies
Monday to Friday, 9 am to 5 pm Eastern. We answer every email within one business day.
Orders and returns
Please include your order number. For a damaged item, attach a photo of the item and the box.
Product questions
Tell us what you draw or paint and on what, and we will suggest a paper weight, a pencil degree or a brush size.
Before you write
Many answers are already on the site. The FAQ covers payment by invoice, delivery times and returns. The size and care guide explains paper weights, pencil degrees and brush sizes. Shipping and returns has the full policy.
Wholesale, schools and press
For classroom orders, shop stockists and press enquiries, see wholesale and press, or write to the same address with “Wholesale” in the subject line.
Please do not email card details, passwords or credentials. We will never ask for them.